Shipping policy

Shipping Terms


Tiilineliö Oy

The store sells products to private individuals. Product prices include VAT. We reserve the right to change prices and delivery costs.


Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the Shopping Cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and commit to the delivery terms in force at the time.

Order and Payment Confirmation

Once we receive your order, we will immediately email you an order confirmation showing your order information. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the package match the products on the order confirmation.

You can contact our customer service with the following information:



Shipping methods and costs

Shipping costs include postage and packaging. In the shopping cart, we present an estimate of future delivery costs according to the primary delivery method in use. You can see the exact delivery costs after selecting the desired payment and delivery methods for the order. The delivery methods used depend on the contents and total weight of the Shopping Cart. From the delivery methods used at the checkout, you can choose the option that suits you best, in connection with which the exact delivery cost is presented.

Delivery time

Our most common delivery times to Finland vary depending on the order and delivery method. Exceptions to delivery time estimates are stated if the shopping cart has out of stock products and we will also notify you of any delays immediately after ordering.

We are not responsible for delays caused by force majeure or indirect damage caused by delays. The online store will inform you about different delivery times on its website.

Return policy

Right of cancellation

You have the right to cancel this agreement within 14 days without giving a reason. The cancellation period expires 14 days after receipt of the last consignment or, in the case of downloadable products, from the time of receipt of the order.

To exercise the right of cancellation, you must notify us of your decision to cancel the contract unequivocally You can also use our printable return form, but it is not mandatory.

To comply with the cancellation deadline, it is sufficient that you submit your notice of the exercise of the right of cancellation before the cancellation period expires.

If you cancel this Agreement, we will refund to you all payments received from you, including shipping costs (except for the additional cost of choosing a delivery method other than the cheapest one we offer), without delay and in any case no later than 14 days after receiving notice of cancellation. We will refund using the payment method you used in the original transaction, unless you have expressly agreed otherwise, and in any case at no cost to you.

You must return the goods without delay and no later than 14 days after giving notice of cancellation. . The time limit has been complied with if you return the goods before the end of that 14-day period.

You are only liable for any depreciation of the goods resulting from any treatment other than that necessary to establish the nature, characteristics and functioning of the goods.


Unredeemed package

Non-redemption is not the same as a refund or cancellation. For non-redeemed packages that have not been notified separately, we will charge the shipping costs.