Refund policy

Refund Policy

Right of Cancellation

You have the right to cancel this Agreement within 14 days without giving any reason. The cancellation period expires 14 days after receipt of the last consignment or, in the case of downloadable products, from the time of receipt of the order.

To exercise the right of cancellation, you must notify us of your decision to cancel the contract unequivocally You can also use our printable return form, but it is not mandatory.

To comply with the cancellation deadline, it is sufficient that you submit your notice of the exercise of the right of cancellation before the cancellation period expires.

If you cancel this Agreement, we will refund to you all payments received from you, including shipping costs (except for the additional cost of choosing a delivery method other than the cheapest one we offer), without delay and in any case no later than 14 days after receiving notice of cancellation. We will refund using the payment method you used in the original transaction, unless you have expressly agreed otherwise, and in any case at no cost to you.

You must return the goods without delay and no later than 14 days after giving notice of cancellation. . The time limit has been complied with if you return the goods before the end of that 14-day period.

You are only liable for any depreciation of the goods resulting from any treatment other than that necessary to establish the nature, characteristics and functioning of the goods.


Unredeemed package

Non-redemption is not the same as a refund or cancellation. For non-redeemed packages that are not subject to separate cancellation notice, we will charge the shipping cost.